Confidentiality

Biletall.com knows it is important for you how your information is used and shared. We thank you for believing in us in using and sharing this information carefully and meticulously. This statement contains explanations on our confidentiality policy. By visiting Biletall.com web site, you are deemed to have accepted and undertaken to follow the applications in the confidentiality statement.

Our information collection and sharing applications in scope of Biletall.com web site are explained below.

Your IP Address

We use your IP address to diagnose the problems of our server and to manage our web site. Your IP address can be used to help recognizing you and to collect general demographical information about you.

Cookie Files

The cookie files used by our web site records your login information (e-mail address) to save you from the inconvenience of re-entering your login information each time you visit. Our web site may use cookie files to track your shopping, to provide contents on the travel services you may be interested in, and other reasons based on your processes on the web site.

Information we request from you

The registration forms, ticket sales and reservation screens, surveys and contests on our web sites may request your contact information (for instance your name, e-mail address, telephone numbers and mail address) and demographical information (such as your age and income level). Our transaction forms may also need your financial data (such as credit card numbers).

Why do we use the contact information and demographical information?

You contact information is used to contact with you regarding the processes you carry out at our web site, when required. Your contact information may be shared with the member companies. Whether this information be used for marketing purposes or not is left for you to decide. Biletall.com, affiliates or subsidiaries may contact you by using your information, from time to time, and inform you about innovations or new services. Based on your choices, it may give your contact information to member companies or meticulously selected third parties and such third parties may contact you to offer discounts, exclusive offers or special services. When you no longer want to be contacted, although you had given permission before, this choice will not be valid if the database used to contact belongs to old purchases. Reserving the abovementioned situation, we will never share your name or address with other organizations except as imposed by the laws. If a third party transmits a court order or legal document that requests the disclosure of your identity, we will show the best reasonable effort to inform you about the situation by using your last valid address in our files, and we shall not be held responsible if your contact information is not up-to-date or if we are unable to notify you in any other way. In case of bankruptcy, assignment of trustee or transfer of the ownership in any other way, your contact information shall be transferred to the successor. Biletall.com always reserves the right to share your contact information with the official authorities responsible from the public security, when they demand.

How do we use the financial information?

The collected financial information is used to check your sufficiency and to issue invoices for the services you purchase. We will never share your financial information with the third parties without your consent given beforehand. When you make a purchase at our web site, you are accepting your financial information to be given to third parties (banks, credit card companies, etc.) to receive provision to carry out your process.

How do we use the demographical information?

We use such information to adapt our web site according to the interest areas of our users. This information can be shared with advertisers, only together with the information of other users, in order to procure advertisements according to the target mass.

Other web sites/third party sellers and their confidentiality policies

This web site may contain links of other web sites. Biletall.com is not responsible from the confidentiality applications or contents of such web sites or the confidentiality policies and applications of the third parties.

Our confidentiality precautions

This web site contains security measures that prevent the loss, misuse or modification of the information under our control. Our secure sockets layer (SSL) software is in compliance with the industrial standards and is among the best software currently available in scope of safe commercial transactions. This software encrypts your individual information such as credit card, name and address and prevents them to be read on the internet. Biletall.com does not save the last four digits of your credits card numbers in scope of your web user profile. Naturally, we are sending all credit card numbers to the related credit card company during your order processes. We have physical, electronical and procedural security precautions regarding the collection, storage and disclosure of individually definable customer information. Our security procedures also mean we may request from you to prove your identity before we disclose such information to you, in some cases. It is important for you to protect your password and computer against unauthorized access. Make sure you log out from the system after using a shared computer. No employee of Biletall.com is going to request your password, in any way. You must protect your Password to ensure the safety of your individual information.

Notifications and Revisions

Our establishment continuously develops itself, therefore our confidentiality statement can change, too. You should frequently visit our web site to see the latest modifications. Unless otherwise stated, our current confidentiality policy is valid for you and all information we have regarding your account. We stand behind our promises.

If you have any doubt or worry about this confidentiality statement, applications on this web site or any processes you carry out at this web site, please contact us by using our Customer Services link, and we are going to try to solve your problem.

Personal Data

Biletall.com
Personal Data Protection Law

1- General Information

Law No. 6698 on Personel Data Protection Law (hereinafter referred to as PDPL) It was adopted on 24 March 2016 and published in the Official Gazette dated 7 April 2016 and numbered 29677. Some of the PDPL came into force on the date of publication and some of them came into force on 7 October 2016. As Data Responsible under the Personal Data Protection Law No. 6698, we will record, classify, process, store, update the personal data of our valued customers. We will be able to disclose this data to third parties within the framework of the regulations and where you give permission, and we inform you of our mutual rights and obligations under this legal arrangement.

Information as The Data Responsible

As Biletall.com, whose detailed corporate information is provided below, in accordance with PDPL No. 6698 and in the capacity of Data Responsible, your personal data; will be saved, stored and updated. Where permitted by legislation, your data may be disclosed / transferred to third parties, classified and processed in the manner specified in the PDPL.

Definition of Personal Data Under the Law

Your identity (name, surname, TC identification number, etc.), communication, information about the methods used during access to products (IP, mobile wire brand-model, browser type, version, social media information, movements on screens, etc.) it means any information that makes you identifiable.

How your personal data can be processed

Pursuant to PDPL no. 6698, your personal data you share with our company, which has the following detailed information, is obtained completely, partially, automatically, or in non-automatic ways provided that it is a part of any data recording system, stored, modified, reorganized; provided that security and confidentiality are ensured within the scope of the legislation: by disclosing, transferring, taking over, making it available, classifying or preventing it from being used, in short, it may be processed by us as any subject of data processing. Any transaction performed on the data within the scope of PDPL is considered as “processing of personal data".

2- Aims and Legal Reasons

Personal Data You Share

  • In order to be able to fulfill the requirements of the services we provide to our customers in accordance with the requirements of the contract and technology, and to improve our products and services;
  • Travel Agencies and Association of Travel Agencies No. 1618, Turkish Civil Aviation Law No. 2920, IATA International Air Transport Association Policies, International Montreal Convention of 1999, Consumer Protection Law No. 6502 and regulations / directives and other legislation prepared based on these regulations. To record the identity, address and other necessary information for identifying the owner's information;
  • To arrange all the records and documents that will be the basis of electronic payment, electronic contract or paper processing which are obligatory in the field of Banking, Insurance, Civil Aviation and Tourism; in order to comply with the information storage, reporting and disclosure obligations required by the legislation and other authorities.;
  • In order to provide information to public prosecutors, courts and related public officials on public security issues and legal disputes, upon request and in accordance with the legislation;

6698 and related secondary regulations. Registration of your identity, address, tax number and other information in order to identify the owner and the addressee of all kinds of business and transactions in relation to all kinds of products and services to be provided to you, arrangement of the information and documents to be carried out in electronic environment, to comply with the information storage, reporting and information requirements provided by all administrative authorities (courts, TBB, BRSA, CMB, CBRT, MASAK, ICTA); It will be discussed.

3- Information About Third Parties or Organizations

For the purposes mentioned above, the personal data that you share with our company can be transferred; our main shareholders, direct or indirect domestic / foreign subsidiaries; GDS (Global Distribution System) service intermediaries, companies providing transportation services including air, land, iron and sea, insurance companies and related persons and organizations, including but not limited to these services, and / or in the capacity of Data Processing partners, domestic / international organizations and other third parties.

In addition, we have agreed to send messages to our partners, banks, financial institutions, providers or companies, to whom we receive data storage services, to our customers, to whom we receive services, to cooperate with your personal data product / service comparison and application. will be transferred to institutions and other third parties within the framework of our related collaborations..

4- Data Collection Method

Your Personal Data,

Our company's website and mobile applications, forms, name, surname, TC ID number, passport number, address, phone, business or private e-mail address, age, gender, profession, food preferences, user name and password, using the preferences entered pages , IP records of the transactions performed, the cookie data collected by the browser, the data including navigation time and details, location data;

Sales and marketing department employees, agencies, dealers, forms on paper, business cards, digital marketing and call center through channels such as verbal, written or electronic media; In order to establish commercial relations with our company, to apply for a job, to submit a bid, to receive a business card, resume (cv), to make a bid and to share it with other personal data, in a physical or virtual environment, face to face or distance, oral or written or electronically;

In addition, indirectly obtained through different channels, web sites, blogs, competitions, surveys, games, campaigns and similar (micro) web sites and social media data obtained from, e-bulletin reading or click movements, data presented by public databases , social media platforms (Facebook, Twitter, Google, Instagram, Snapchat, etc.); can be processed and collected.

Your personal data obtained before the entry into force of the PDPL Before the effective date of the PDPL on 6 April 2016, your personal data obtained in accordance with the law, such as membership, electronic mail authorization, ticket purchase, reservation, insurance product purchase and other forms are processed and maintained in accordance with the terms and conditions set out in the document.

5- Exporting Data Abroad

to be maintained processed or processed outside Turkey in Turkey, according to any of the personal data collected your purposes, provided that the contract remain covered PDPL of the methods mentioned above, the GDS (Global Distribution System) service tool, air, land, rail and sea, including transport services offering companies. However, your personal data may be transferred to countries accredited by the Personal Data Board where there is adequate protection for the protection of personal data and / or abroad, even if there is not sufficient protection, under the conditions set forth in the PDPL and the permission of the Personal Data Protection Board..

6- Storing and Protecting Data

Your personal data will be kept confidential in the database and systems of our company in accordance with Article 12 of PDPL; will not be shared with third parties in any way other than legal obligations and regulations specified in this document. In order to prevent unlawful processing of personal data in accordance with Article 12 of the PDPL, our Company is responsible for preventing unauthorized access to systems and databases that contain your personal data; hash, encryption, transaction log, access management software and physical security measures. If it is learned that the personal data are obtained by others illegally, the situation will be immediately notified to the Personal Data Protection Board in accordance with legal regulations and in writing.

Personal data will be stored for as long as the purpose for which it is provided is valid. Your data will continue to be processed by us after the service you receive from us in order to identify your needs, serve you more quickly and meet your subsequent service requests. These limits will be complied with if the data is to be kept for legal reporting purposes and for the purposes of reporting, information to the public authorities concerned with the legal authorities or for longer periods of time required by law. We will take the necessary security measures to ensure that the stored and recorded data are not lost, not to be accessed by unauthorized persons and to prevent unlawful use.

7- Up-to-date and Accurate Retention of Data

Pursuant to Article 4 of PDPL, our Company has an obligation to keep your personal data accurate and up-to-date. In this context, in order for our Company to fulfill its obligations arising from the legislation in force, our Customers must share accurate and up-to-date data or update it via the website / mobile application.

The rights of the personal data holder pursuant to PDPL No. 6698 Article 11 of the PDPL No. 6698 entered into force on 07 October 2016 and in accordance with the related article, the rights of the Personal Data Owner after this date are as follows:

The Personal Data Owner shall contact the Company (data officer) and;

  • Find out if personal data is being processed,
  • Request information if personal data has been processed,
  • Learning the purpose of processing personal data and whether they are used properly,
  • Knowing the third parties to whom personal data is transferred at home or abroad,
  • Request correction of personal data if missing or incorrectly processed,
  • To request the deletion or destruction of personal data in accordance with the conditions provided for in Article 7 of the PDPL,
  • In case of correcting, deleting, destroying personal data, requesting that these transactions be notified to the third parties to whom the personal data are transferred.,
  • Object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,
  • In the event that the personal data is damaged due to the unlawful processing of the personal data.

Kayseri Chamber of Commerce registered in the number of 30116, 0-1710-2946-3900013 MERSIS number, Fatih Mah. Professor Fevzi Fevzioğlu Cad. No: 19 Kocasinan / KAYSERİ, Biletal Domestic and Foreign Trade Inc. is the Data Responsible within the scope of PDPL.

The Data Responsible Representative to be appointed by Biletall.com will be announced in the Data Responsible Register and the internet address where this document is located when the legal infrastructure is provided.

Personal Data Holders may direct their questions, opinions or requests to any of the following communication channels::

E-Mail: bilgi@biletall.com

Telephone: +90 (850) 360 32 58

Our company can give positive / negative response in written or digital media provided that it is reasoned and responds within 30 days. It is essential that the required transactions regarding the requests are free of charge. However, if the transactions require a cost, our Company reserves the right to demand a fee. These fees are determined by the Personal Data Protection Board on the tariff determined in accordance with Article 13 of the Personal Data Protection Law.

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+90 (850) 360 32 58
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